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Friday, 30 April 2010

Visiting Cuba This year - Read this URGENT

Additional entry requirements for Cuba


From the 01 May 2010, Cuban authorities are now asking passengers to present a copy of their medical insurance policy when they arrive at immigration.

All non Cuban nationals need to ensure that their medical insurance policy is fully comprehensive and must cover medical evacuation by air ambulance. If a policy is not comprehensive, passengers will be asked to purchase additional cover on arrival.

Rates will be fixed per day between 2.00CUC-3.00CUC and there will be an extra charge for those coming to Cuba to practice extreme sports.

For further information, please visit: http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/north-central-america/cuba

Please note that passengers may not be permitted to board aircraft without this insurance.
You have been warned.

Thursday, 29 April 2010

Following the Volcano, how can you book with security in the future?

In the wake of the Iceland volcano one question I am being asked time and time again is what is the best way to book your travel arrangements now?


Having been inundated with questions regarding the recent volcanic crisis, I thought I would pen my own thoughts on the way forward for travelers wanting a safe and secure way of, not only protecting their money invested in their travel arrangements, but also, the best protection in the case of another Act of God type event.
Let’s take a look at the various options and their pros and cons.

I should now really highlight the differences between each type of product you can buy but as there are so many and space is limited, for the sake of simplicity I shall compare generally:

I do not want to state the obvious but generally speaking you have a choice of booking directly with an Airline, Tour Operator, or Cruise line or through an online travel agent (e.g. Expedia), or through a Travel Agent, or through myself. I am of course a travel agent too, but I make a distinction because the service I offer my customers is I think different to that of the high street and in making the distinctions you will be able to judge for yourself.

Booking direct or through an online third party:

Pros:
You can book at your own convenience.
You can compare the prices at the time yourself.
It can be fun to do.
Reservations open 24/7.

Cons:

You have to be computer literate these days
It is very time consuming
Prices change and so research has to be repeated
There is little or no contact with a human being if things go wrong.
You need a credit or debit card to pay online.
Cancelling, rectifying mistakes, and making changes are difficult, and often expensive.
If you do get to speak to someone and have to refer back, you will be unlikely to talk to the same voice again.
Can be frustrating.
Your money could be at risk

Using a High Street Travel Agent.

Pros:
They do the work for you.
They will be more expert with technology, contracts etc, depending on who serves you
You have personal contact
They can assist with changes and other matters arising.

Cons:

Not open 24/7 - business hours only
Expertise varies
Subject to queuing and long waits
They will usually charge a fee for low cost and scheduled flights. £20 -£50 or more per ticket.
They are often associated with pressure or directional selling, by directional I mean they may prefer to sell a certain product rather than he one you want to buy. The staff are also targeted to make sales of a specific product.
Your money may be at risk depending on what it is you are buying from them. Safer than going online for sure but there could still be risk involved.

Travel Counsellors – PaultheTravel

Pros:
I do the research and the make the reservations
I have 35 years Travel Agency experience and knowledge of the industry, the destinations, the companies etc.
You have personal contact 24/7 –in emergency.
If things go wrong you will always speak to me directly.
As an independent self employed agent I will only recommend what is right for you.
No queues or waiting time.
Home visits where required on appointment
Your money is NOT at risk at all. Our own financial trust takes care of that for you.



Cons:
Before writing this I thought long and hard genuinely. You know what, I cannot think of any against.

OK. You are financially secure booking with me and that is great, but what about acts of God?
I had 4 groups of passengers away on holidays the day the skies closed. In so far as how the different methods of booking compared, that is a difficult one for me to answer honestly as I can only write about my own experiences. Maybe you have experience or knowledge of someone who booked by one of the alternatives above. Did they have the same experience as my own passengers?

As soon as was humanly possible I made personal contact with all my stranded passengers, offering them reassurance and valuable advice on how they should proceed to secure themselves and their families. For those in Europe this was not so bad, but many of my own clients were in far away places with many hours time difference between us. I maintained a vigil until late at night and from early morning to make sure all were safe, well and in several cases made urgent and necessary arrangements for alternatives to be booked. I maintained that personal contact until they returned to the UK.

To be honest I could not do much else all the time the sky was closed and often felt helpless in resolving their concerns, but I did make every effort to follow up on these concerns, obtaining information as it became available so they all felt more secure. They have all fed back positive messages regarding this to me since their return.

The law governing passengers booked on EU member airlines is fairly clear on the matter of subsistence in the event of delay and it is the airlines responsibility to make sure its passengers are accommodated and fed at their expense. The reality at the time was very different with each airline taking a different view on its responsibilities. The law relating to this type of issue was never meant to cover this type of eventuality, but more to cover instances of fog or technical failure. There was reluctance from many airlines to administer this help to passengers at first until pressures were put on them. This reluctance was not just about profits though, it was about the long term financial implications of an industry hard hit by recession and competition. In many cases I believe they were genuinely concerned if they did repay all the expenses then they themselves would have been put at risk of survival. This outcome would have benefited no one to be fair, least of all the passengers of the future.

The jury is still very much out on this issue, but it has far from gone away. It may be playing second fiddle to the election news currently, but work is going on in the background to find ways of solving the situation for all concerned.

Personally I was amazed that travel insurance in the UK makes no provision for this type of event in general. I know my own company is working hard now to negotiate a new insurance package for our own customers in future, to give them this element of security but no deal at the time of writing has been agreed.

Pressure too is being levied at the government to compensate airlines that make these payments to travelers in the same way as they bailed out the banks. This was no small time problem, let us face it, but one where thousands of passengers were displaced for many days and in some cases weeks; an event of humanitarian disaster proportions.
No pun intended but the dust is not yet settled on this matter.
So, who do you book with in the future, to give you the best level of financial security and peace of mind? Which is easier, faster and cheaper for you to do?
You must make up your own mind on this one.
As and when I have any more news on this issue I will keep you informed. If you would like to read more about Travel Counsellors and the way we have assisted stranded clients, go to my web page and click on blogs (right hand side of the page).

Tuesday, 27 April 2010

Spend a weekend in Dubai with the FAMILY

Atlantis, The Palm - Kids travel, stay, eat and play for FREE in Dubai!!














This is an offer not to be missed!


Whether it’s swimming with dolphins, making a splash at one of the many water slides, finding out what it feels like to be a diver in the incredible Underwater theatre, playing the latest Wii and Xbox games in the ‘Command Centre’ or baking biscuits in the Creation Zone a holiday at Atlantis, The Palm is one children young and old won’t forget quickly.

A fantasy playground for all the family - enjoy a wealth of attractions including Aquaventure; - the largest and most exciting waterpark in the Middle East, The Lost Chamber; a maze of underwater corridors and passageways providing a journey through ancient Atlantis and the fantastic Dolphin Bay; a unique chance to experience these delightful creatures up close.

Children have FREE entry in to a variety of attractions including Aquaventure, The lost Chambers, Wild Wadi Waterpark and The Dubai Mall and also eat free in selected restaurants when eating with an adult.


Adults will also be spoiled at the spa offering indulgent treatments including a rose quartz facial or a green tea wrap, or they can dance the night away at the stylish Sanctuary night club (brainchild of the founder of the Buddha Bar). There’s also 1.4km of beaches, tennis courts and a fitness centre to enjoy. And with 17 restaurants ranging from world famous gourmet names such as Nobu and Ronda Locatelli (presided over by celebrity chef Giorgio Locatelli) to casual beach side grills and sandwich bars there’s something to tempt you whatever your fancy.

Price is based on two adults and two children (aged 2 and 12 years) sharing a deluxe room on a bed & breakfast board basis for 3 nights departing 5th June 2010. Price includes return flights from London Gatwick; airport transfers can be paid for locally. *kids go free offer is subject to holiday being between 14 May to 30 September , please call me for more details

PRICE £1998 per family of 4!


Terms and Conditions:

These offers are brought to you by Travel Counsellors Ltd and all are ATOL protected by the Civil Aviation Authority. Where we have created the package ourselves, the holiday offer will be covered under our own ATOL. Our ATOL number is 6751. Where the offer has been sourced through another tour operator, it will be protected under that tour operator's ATOL. Full details on the individual ATOL protection that applies to each holiday offer will be given at the time of booking. Prices and information contained in this email are correct at the time of distribution, are subject to availability and can be withdrawn or amended at any time without notice to you. Prices shown may be subject to departure tax, ticket on departure or a passenger APC charge. Please ask your Travel Counsellor at the time of booking.
Registered address: Travel Counsellors Ltd, Travel House, Churchgate, Bolton, BL1 1TH. Registered in England No. 2133414

Monday, 26 April 2010

A Real Artic Exploration ...

As my profile says I am always on the look out for unusual travel experiences. So, I would like to share this fantastic opportunity with you. If you are looking for the unusual experience and have always wanted to see the Artic and the wonders it offers then this could be for you.

The M/S Expedition is currently offering a 50% discount on selected Arctic Cruises. I recommend booking quickly as opportunities like this occur very rarely.








Discover the rich wildlife of the waters and coast line within the arctic circle for as little as £1,280!


The three tours included in the offer are shown below, the price above is the new price after the 50% discount and the offer applies only to Summer 2010 departure dates only.

Quick links

Find out more about Arctic Voyages here
http://www.explore.co.uk/destinations/polar-regions/arctic.htm
Read about the M/S Expedition here. http://www.explore.co.uk/our-tours/tour-styles/polar-and-ocean-voyages/ms-expedition/

Listen to our Polar Expedition podcast here http://www.exploreblogs.co.uk/2010/03/16/explore-travel-bodcast-episode-3-%e2%80%93-polar-voyages/

I am an approved agent for Explore Adventure Holidays and  in addition your holiday monies are fully protected by the Travel Counsellors Financial Guarentee, for your added financial security, so please contact me for reservations and availability at Paul.Reid@TravelCounsellors.com or by phone on 0845 058 7045 (local call rate).
See my web page also at www.TravelCounsellors.co.uk/paul.reid

The cruise rush is on...

Sales of 2010/2011 cruises go on sale this week, so it will be a busy week for many of the main cruise Operators and myself. Both Complete Cruise Solution, including P & O Cruises, Cunard, Holland America and Princess Cruise all launch programmes this week. They are joined by the Royal Caribbean Group too including Celebrity and Azamara cruises also. Sailings depart to destinations all around the world, so 2011 will be a great time to take a cruise holiday.

There are some fantastic savings on offer too for early bookers, with reductions of over 50% on selected crusies and with very generous on board credit spends too and free parking offers. There has never been a better time to book a crusie holiday than now.

Sources say that with the economic turn around now looking more positive, cruise companies generally will be looking to discount less in the coming months to re-coup some of the monies they gave away in incentives to book in 2010.  If this is true, and I have no reason to suppose otherwise, it will clearly mean higher prices for those that do not take advantage of this early booking opportunity.

My recommendation therefore is if you are planning a cruise in 2011 then book it early and you will:

1/ Save loads of money.
2/ Be able to take your pick of cabin. This is vital if you are a family planning to share a cabin. Space is always limited for 3 and 4 berth cabins on all ships - even the newer large ships. First come first served!
3/ Be rewarded for booking early with other on board incentives.
4/ Have the peace of mind you are booked and have an experience to really look forward too. Something many say is a great part of the holiday experience, the anticipation of what is a fantastic holiday.

If you are thinking of cruising in 2011 or have never cruised before, why not contact me and I will be happy to share some of my own 26 cruise experiences with you and my extensive knowledge of this niche market -my personal favourite holiday experience.

Wednesday, 21 April 2010

Heathrow Airport this morning ....

We all know that Heathrow is a busy airport but did you see it first thing this morning the day after the Fly ban was withdrawn? It was a sight for sure!
On a more serious note it is great news that the ban has been lifted now, but the chaos is not yet at an end. Personally, I am just about caught up with my own passengers. They are all sorted with safe passage home by one means or another, but some are still out in foreign parts with a few days yet before they will be repatriated.

It is a logistical nightmare for all concerned but the we are getting there and hopefully normal service will be resumed over the next few days. If you know of anyone stuck in the world with no help at hand, why not get them to contact me and I will see if I can help them too.

The next big question on everyone's lips is why oh why were the clients not insured for this eventuality, or any act of God at all? Surely this is what we all pay insurance for. Here lies an opportunity for some company to profit big time from introducung the first UK travel insurance product that does cover "Acts of God".

Friday, 16 April 2010

Volcano disruption...

If you are sceptical of the benefits of booking through a reliable Travel Agent, rather trusting your bookings to the Internet alone, then may be this will give you reason to reconsider.

As you know all UK air space is currently locked down with no flights coming in or out. I think the news broadcasts have underestimated the serious disruption to people's lives this one natural event is causing and have failed to capture the knock on effects it is having.

Irrespective of the delays and additional costs that travellers are currently experiencing; in some cases, lives are being threatened and the eruption is effecting peoples' around the world in one way or another. Such is the power of nature.

My job though is not just to make travel arrangments, but also to help passengers who are, as I write, captive in places and destinations around the world being held against their will. As a Company we are working flat out to contact and advise the many hundreds of people we have involved in this disaster, in many cases rebooking them alternatives and taking away their worries and concerns. Each customer is an individual with personal needs and concerns so each needs to be treated as such. A challenge indeed.

I have contacted all my clients now, either by phone or text, in one case through the night, reassuring them that they have not been abandoned and giving them updates way ahead of anything else they may be hearing. This information, so often lacking when these events strike, is helping them I believe, make plans way ahead of others competing for hotel beds and flight seats etc, so are they not fortunate to have a travel agent working on their behalf? I have already heard one horror story to date of Internet passengers being ignored or sent packing by their "suppliers".

Whilst I cannot always guarentee to obtain the best price in all things travel, I am always very competitive, more so in many cases,  and the added value a good Travel Agent brings with him / her compensates surely for any minor price inconvenience. I think of myself as Insurance when things go wrong and let's face it, when you travel, there is always something that will not go quite to plan however small it may be.

If this were not enough. the financial security we (Travel Counsellors) offer too is yet another reason to re-consider the Travel Agent as an option when planning your next journey.

There are no guarentees in life as we know, but surely it is better to make the best provision you can in all things, rather than let fate take its course and winding up distressed, fraught, angry and most of all let down...

Thursday, 15 April 2010

The BEST family holiday.

I am often asked whether cruising is suitable for families. In short the answer I usually give is that my own children were both cruising from the age of about 9 months. As they grew older and appreciated it more, we used to have tears of sadness when each of our cruise holidays ended. I emphasize that it was only the cruise holidays that prompted this emotion.




Cruising in my opinion is one of the best holidays a family with children of any age can do. Most cruise lines will accept children from 6 months and once on board they will have a ball. This means of course that mum and dad too enjoy things more too. Not only is cruising a great holiday experience, but travelling as a family sharing one cabin makes it terrific value for money too, particularly when you begin to list what is included in the price.



As the cruise market has grown, the range of family friendly facilities has also grown with it and now most cruise lines recognize the potential in the family market and have certainly in recent years set out to embrace the family, giving the customer a fantastic choice of different facilities to choose from.



So good is the choice that it has become quite confusing to decide which ship is the most suitable, so I have listed below in brief the main contenders in this family friendly market.



My own favorite is P& O Cruises with five family orientated ships: Aurora, Azura, Oceana, Oriana and Ventura. The latter, being the biggest, along with sister ship Azura, have the most advanced facilities of the fleet, with a circus school, Scalextrix, and the Rock School etc. etc. It is a long list. They also feature a range of shore excursions for families to water parks, beaches, adventure playgrounds and the very popular whale and dolphin watching tours. Child nurseries for the very young too help to make a memorable experience. P& O offer a degree of formality some evenings giving the adults opportunity to dress up for a special night out, but if this is not your thing then there are ships that cater for those preferring the informal holiday.



I mention first Ocean Village. Sadly this will be the last year that the UK customers will see Ocean Village product as it is relocating down under, but if you are quick and prefer dress down, then I can recommend this for families. Features include buffet dining, the usual kids clubs, and child only shore excursions, not to mention a SEGA amusement centre. Open air shows are also a family feature of this product.



Thomson Cruises enjoy this informality. Particularly the Island Cruise ship offering perhaps the most laid back ambience and there are some great price incentives for children from 3years to 16 years.



If it is WOW you are looking for then look no further than Royal Caribbean Cruise lines. In addition to the various kids clubs, other features include water play zones, climbing walls, The Wave rider surf simulators and on the latest ship Oasis the zip-wire experience too.



The largest line catering for children is perhaps Carnival Cruises that market themselves as “fun ships” My own opinion - they are great for the Americans but most UK families would I think prefer a more, “not in your face” type of experience. Do not get me wrong Carnival ships are great fun and have all of the modern features mentioned above to entertain and amuse, even the most exuberant of children.



There are two to other lines that are often overlooked by British cruisers, being MSC and Costa Cruises. Both are very popular among European holiday makers and I would certainly recommend both of these lines if you want a more European flavour to your holiday, rather than a mainly British one.



Costa Cruises have a great range of facilities to amuse including, Squok Kids clubs, graffiti lessons, and themed dinners. On their newer ships you will also find 4D cinema, golf simulators, roller-skating park, Playstation World, Grand Prix driving simulator. Family “deals” are also useful to watch out for too.



MSC –Mediterranean Shipping Cruises as well as the usual entertainment for the young offers free places (excluding port charges) for children sharing with two adults up to 18 years!



This is a long list, so to summarise; other lines to look out for are Norwegian Cruise Lines with their Freestyle cruising, The Disney Cruise Line, Princess Cruises, Celebrity Cruise lines, Holland America, Cunard and even Fred Olsen Cruises.



You can of course research these yourself, but if you are now even more confused than before, for which I apologise, then better to ask an expert to narrow down for you what is a fantastic array of choice, quality and value.



I am looking forward to my 27th cruise maybe later on this year. I have travelled on most, but not all, of the above mentioned lines and seen over many more. The newer ships particularly have the better facilities, but large ships are not for everyone, so by listening to your ideal experience I am certainly able to help guide you to the right ship and itinerary.



One caveat I must mention. Family cabins are always the first to fill and if you are looking to travel in 2010 then you need power skates to secure your 3 or 4 bedded cabin to take advantage of the great family prices all these lines offer. Contact me now.



That said though 2011 cruises go on sale later this month with all the main players vying for your business, so there are going to be some great deals around. In fact I already have some great offers from which to choose. I promise these will be snapped up with all travel companies taking advanced registrations, so if cruising is something you would like to explore, now not later is the time for action.



I shall be happy to talk through with you various options and price up those most suitable before they go on sale, giving you the opportunity to book a fabulous holiday, at the best price for 2011. There is no charge for this service and I am happy to share my experience with you.



Where will our conversation take you? I wonder…

Wednesday, 14 April 2010

Great News from Thomson Cruises

Just in ...

Here are the latest offers from Thomson Cruises....


Thomson Cruises are great value for money cruises, with the added popular option of upgrading to ALL INCLUSIVE!
This means there is nothing extra to pay. The price is as you see it with NO tips, No drinks bill etc etc.
You will only need money if you decide to take an excursion or two, but it costs nothing to go ashore of course.

Take a look at these great deals available from me NOW!

Special Offer…

Save £380pp on Mediterranean Explorer onboard Thomson Dream

7 nights, full board, from £584pp

4th May 2010

6/7 Inside Cabin





Island Cruises

Special Offer…

Save £360 on Mediterranean Discovery onboard Island Escape

7 nights, full board, from £534pp

6h May 2010

5/6 inside Cabin



Plus, still available…

Winter 2010

• Island Escape – All Inclusive upgrade from £49pp

• Thomson Destiny – All Inclusive upgrade from £69pp

• Thomson Celebration & Spirit – All Inclusive upgrade from £49pp

• Thomson Dream – Up to £100 per couple onboard spend on Caribbean sailings

• Thomson Dream – Free All Inclusive upgrade on all Palma sailings

I believe cruising is the best value for money holiday around, a fact supported by its ever increasing popularity. It is a fantastic informal way to try out cruising at unbeatable value for money.

For details of the itineraries and choice of cabins and indeed anything else you want to know about cruising, contact me today on 0845 058 7045 (local call rate) or see my website for more details about me and Travel Counsellors. Go on spoil yourself...

Tuesday, 13 April 2010

Marvellous Mauritius...

Marvellous Mauritius from £1099

This is a really fantastic offer and one not to be missed. But, you will have to be quick as deals such as these are never around long.

The Sands Resort and Spa is situated on the west coast of Mauritius with beautiful views across the lagoon and the bay of Tamarin and is an ideal hideaway for couples seeking tranquillity and comfort. The 250m long, white, sandy beach is well protected and the crystal clear lagoon is suitable for all kinds of water sports. There is a choice of 4 restaurants and bars, a wonderful Spa, and well equipped gym. With just 93 sea facing rooms, the resort offers personalised service in elegant surroundings.

The hotel consists of 91 Deluxe Rooms all with a balcony or a terrace with sea view. All the rooms have either king size bed or twin beds and are equipped with air-conditioning, minibar, TV with local and satellites channels, wifi facility and tea/coffee making facilities.

The very spacious bathrooms have separate showers & bathtubs. They are also equipped with hair dryer and a walk-in wardrobe with full a length mirror.

Experience this idyllic retreat by flying from London Heathrow on the 7th June 2010 for a stay of 7 nights on a half board basis in a deluxe room.

Regional airports are available at a supplement please call me for more details

PRICE 1099 per person

CALL ME FOR MORE DETAILS

Winner - Guardian Award 2007
Member of IATA
ATOL Holder


PHONE: 0845 058 7045
EMAIL: paul.reid@travelcounsellors.com

WEB: www.travelcounsellors.co.uk/paul.reid

 Terms and Conditions:
These offers are brought to you by Travel Counsellors Ltd and all are ATOL protected by the Civil Aviation Authority. Where we have created the package ourselves, the holiday offer will be covered under our own ATOL. Our ATOL number is 6751. Where the offer has been sourced through another tour operator, it will be protected under that tour operator's ATOL. Full details on the individual ATOL protection that applies to each holiday offer will be given at the time of booking. Prices and information contained in this email are correct at the time of distribution, are subject to availability and can be withdrawn or amended at any time without notice to you. Prices shown may be subject to departure tax, ticket on departure or a passenger APC charge. Please ask your Travel Counsellor at the time of booking.

Registered address: Travel Counsellors Ltd, Travel House, Churchgate, Bolton, BL1 1TH. Registered in England No. 2133414

Monday, 12 April 2010

Azura - My opinion...

I spent last Friday as a guest on board the latest P & O luxury cruise ship Azura.

What a beautiful ship!

Azura is the sister ship to Ventura, but do not let that put you off. Although she is identical to look at; inside she has been designed in a unique way, giving her sophistication and style, in keeping with the more traditional P & O Cruises ships of old.


Yes, she is large carrying over 3000 passengers when full, but it is her size that makes what she has work so well. Azura is packed with the usual P & O features familiar to us all, but her increased size allows for many more new and exciting features to be added giving her a feel of 21st century travel, but without losing the traditional touches, the reason so many of us still cruise. For those of you familiar with Oriana, think her and then add on more space and more interest.


I think it fair to say P & O built Azura to appeal to couples and singles of the more traditional cruising fraternity, but that is not to say that families both young and older will not be made welcome and at home.


In fact Azura is fitted out with some of the best childrens' facilities I have seen on any super ship lately - an area occupying nearly a whole deck. Yes, children are very well catered for indeed.


All the cabins are very well appointed and she has a good range catering for singles, couples, and families. All are en-suite of course and are proportioned generously. As always singles and family cabins will be the first to be taken so early booking is always recommended. Indeed such will be her popularity I expect early booking will be advised on all her sailings, guarenteeing the cabin of your choice, your restaurant sitting and the best of the prices.


Azura will without doubt allow the seasoned cruise passenger to continue the experience they have come to expect, and will also welcome those new to cruising who are looking for a traditional but relaxing great value for money experience at sea.


I must mention The Retreat - Azura is a ship designed to offer you the ultimate in relaxation and pampering, and The Retreat - her exclusive outdoor spa terrace, will be the place to experience this at its best. Alfresco massages and wonderful views are just two of the delights you can savour. Without doubt in my mind the best of the spa terraces I have seen on any cruise ship of late, and I have seen a lot of them.


If you would like to talk with me more about Azura then please do contact me.

Or take a look at her here: http://www.youtube.com/watch?v=ozQ_6wBC2pc